Questions, answered

"What you see is what you get." The photo is of the exact frag you'll receive. Grow-out frags are cut to order from the same colony, so they match closely but aren't the pictured piece.

Yes, for collection we can hold a frag for up to 7 days. Ask through the contact form with the frag name.

We do. Tell us what you're after and we'll email when a frag is ready to cut. Rare colonies like chalices and named torches usually have a queue.

By direct bank transfer (BACS) on the same day you order, quoting your order reference, or in cash when you collect. Competition tickets are paid by card.

Yes, by next-day tracked shipping anywhere in the UK, including Northern Ireland, the Highlands and the islands. Or collect free in Edinburgh. Competition prizes are shipped free.

Monday to Wednesday, so nothing sits in a depot over a weekend. Your order arrives the day after dispatch, and you'll get tracking.

The courier will try to call the mobile number you give at checkout. Coral can't be left with a neighbour, so please choose a day someone is home.

Fridays and Saturdays by appointment. Choose a day at checkout and we'll email the address and a time slot.

An insulated bag or cool box. Keep the bags upright and head straight home.

Let us know and we'll rearrange. We'll hold your frags until you can collect.

Restock alerts before they go on the site, collection-day updates, and a group where keepers share tank photos and ask us care questions.

Yes. You can leave at any time from inside WhatsApp.

Look for frags marked Easy, or filter the board to beginner friendly. We'd suggest a tank that's been running for at least three months before adding any coral.

We dip before bagging, but a second dip at home is cheap insurance. The care guide has the full routine.

Almost certainly not. Most coral closes for a day or two after a move. Keep it low and out of strong flow, and give it 72 hours.